Housing Assistance Available
For information and support call 13 QGOV (13 74 68)
During business hours
Experiencing or Risk Homelessness
Call 24/7 homeless Hotline 1800 474 753 Post paid get a text message, pre paid need to contact Telstra Disaster Assistance on phone number 1800 888 888
Phone / Data
Telstra are giving free data to affected customers.
Post paid get a text message, pre paid need to contact Telstra Disaster Assistance on phone number 1800 888 888
Optus are adding 2 months of free data. Affected customers can call 1800 507 581
** Information source: CentaCare FNQ
Banks
Most big banks and many small are offering hardship arrangements for paying credit cards, repayment of loans, and mortgages, waiving fees, restructuring business loans - google your bank and phone their support line, or look for their financial hardship section
NAB are offering a $1000 grant to their impacted clients and other assistance
ANZ have a dedicated team waiting to help 1800 149 549 or visit local branch
For those with ANZ insurance they may be able to access emergency funds and temporary accommodation phone 13 16 14 anz.com/insuranceclaims
Commonwealth Bank have activated Emergency Assistance and are offering their customers: temp overdrafts, additional loans, waived fees, deferred loans, early access to term deposits and insurance clients also have extra options.
** Information source: CentaCare FNQ
Support
BeyondBlue (Emotional support 24 hours a day) 1300 22 436
QLife (national LGBTI peer support service) 1800 184 527
13 YARN (24/7 Aboriginal & Torres Strait Islander crisis support line) 13 92 76
** Information source: CentaCare FNQ
Urgent Mental Health Concerns
Mental Health Access Line (MHCALL) 1300 64 22 55
Lifeline (crisis support and suicide prevention) 13 11 14
Suicide Prevention Counselling 1300 659 467
Children & Youth Services
Kids Helpline: 1800 55 1800
Act of Kids: 5033 8500
Domestic Violence Support
DVConnect (1800 RESPECT) 1800 811 811
Sexual Assault helpline: 1800 010 120
Policelink (non urgent reporting and enquiries): 131 444
Emergency Relief / Other support services/
Australian Red Cross - 1800 733 111
Babinda Taskforce - 07 4067 2900
St. Vincent De Paul - 1800 846 643
Salvos Connect - 1300 371 288
Kuranda Neighbourhood Centre - 07 4093 8933
Manoora Community Centre - 07 4044 0105
Birch Street Community Hub - 07 3253 4000
Marlin Coast Neighbourhood Centre - 07 4055 6440
FINANCIAL ASSISTANCE
PERSONAL HARDSHIP ASSISTANCE
Personal hardship financial assistance is now available for Queensland communities impacted by Tropical Cyclone Jasper. If you have been affected by this event, you can check which areas have been impacted, check if you're eligible for financial assistance, find out about the different grants available.
Local Recovery Hub Centres
Open 22 December (9am - 4pm)
HOUSING HELP AFTER A DISASTER
Discover housing support and financial aid for Queensland residents impacted by natural disasters, including assistance in finding temporary accommodation, interest-free loans for mortgage and rental bonds, grants, and resources for home repairs and clean-up.
Local Recovery Hub Centres
Open 22 December (9am - 4pm)
DISASTER RECOVERY PAYMENT
This is a lump sum payment to help people seriously affected by Queensland Tropical Cyclone Jasper.
Cairns Local Recovery Hub Centres
Open 9am - 4pm
DISASTER RECOVERY ALLOWANCE
Support if you’ve lost income as a direct result of Queensland Tropical Cyclone Jasper that started in December 2023.
Local Recovery Hub Centres
Open 9am - 4pm